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Team Leader - Inbound Process  

FAB HOTEL

1-3 Yrs : Delhi/NCR, Gurgaon.

Keyskills : Team leader, inbound sales, inbound operations and sales, inbound process, voice process, Team management, Team handling

Job Description :

Roles & Responsibilities

  • To manage a large and diverse team of 3-4 operational KRAs
  • Ability to Visualise, Manage and Achieve Targets
  • Manage day to day activities of team and ensure 100% compliance on procedure, policy guidelines and performance reporting of team
  • Responsible for feedback and coaching the agents as to achieve their respective KRAs
  • Experience in handling Inbound Operations and Sales Process.
  • Presents detailed information and responds to questions from Managers, Clients, and Customers
  • Control of Attrition and Shrinkage
  • Monitor team members participation to ensure the training provided is being put into use, and also to see if any additional training is needed
  • Manage the flow of day-to-day operations - Attendance, leaves, work allocation, schedule adherence
  • Flexibility to work in rotational shifts including weekends.

Salary - Upto 35k + incentives

Shifts - Night - 10pm - 7pm, 11pm - 8am

Day - 10am - 7pm, 11am - 8pm

Loaction - Gurgaon

Interested candidates can call on 8287480011 for details.

Email Process  

FAB HOTEL

0-2 Yrs : Delhi/NCR, Gurgaon.

Keyskills : email process, backend, email, BPO, email marketing

Job Description :

The candidate will be handling the guest query on email providing support to underwriter and agency

- Meeting TAT & Accuracy Daily/Weekly SLA

- Follow established procedures & guidelines for answering the quest query

- investigate and resolve guest/partners/internal queries

- Communicating with customers through email & web service request

- Strong empathy for guests

* The candidate must be a Graduate

- Should have Excellent Written Communication skills

- Relevant Experience in the BPO environment would be preferred

-Must be willing to join immediately

- Must be comfortable with rotational shifts

- Must be comfortable with rotational offs and six days working environment.

Designation - Email Support Specialist

Monthly CTC - Upto 25k 

Location - Gurgaon.

Interested candidates can call on 8287480011 for details.

Inside Sales  

FAB HOTEL

0-2 Yrs : Delhi/NCR, Delhi, Gurgaon.

Keyskills : inside sales, sales, voice process, outbound calls, inbound calls, outbound voice process, inbound voice process, BPO, Calling, voice, sales and marketing

Job Description :

Job Role - 

We are looking for someone with a sense of urgency and a positive, winning attitude. The ideal candidate will be highly organized withb the ability to work in a fast-paced environment and he or she will enjoy setting benchmarks.

  • Generate new leads and sales opportunities
  • Execute cold calls to generate new sales prospects
  • Build a strong pipeline of opportunities on a weekly basis
  • Meet or rexceed quarterly business development objectives
  • Strong phone presence and experience in cold calling, email etc
  • Excellent verbal and written communications skills 
  • SAhould have a hands on exp[erience in setting up appointments/meetings & conference calls for sales manager.
  • Should make outbound calls to prospective clients Pan India.

The candidate should have 

  • Outbound sales experience
  • Problem solving skills
  • Good communication skills

Qualification - Graduate

Experience - Freshers and Experienced both can apply

Salary - Freshers - upto 25k

Experienced - Upto 30k

Interested candidates can call on 8287480011 for details.

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