Don't just search jobs "Build your career"

Emails Support - Backend Profile  

FAB HOTEL

1-3 Yrs : Gurgaon.

Keyskills : Email, non-voice,Email support, Backend,BPO,Travel

Job Description :


Designation - Email Specialist Vacancy - 01


Desired Candidate Profile


- Must be a Graduate.

- Should have Excellent Written Communication skills.

- Relevant Experience in the BPO environment would be preferred.

- Must be willing to join immediately.

- Must be comfortable with rotational shifts.

- Must be comfortable with rotational offs and six days working environment.

 

Job Description

- Handling guest query on email Providing support to underwriter and agency 
- Meeting TAT & Accuracy Daily/weekly SLA. 
- Follow established procedures & guidelines for answering the guest query. 
- Investigate and resolve guest/partners/internal queries.

- Communicating with customers through email & web service request.

- Strong empathy for guests. 


Salary upto 25k

Interested candidates can call at 8287480011

TL - Inside Sales  

FAB HOTEL

2-5 Yrs : Gurgaon.

Keyskills : tl,team leader,operations,Assistant manager,Senior TL

Job Description :

Roles and Responsibilities:

  • To manage a large and diverse team of 3-4 operational KRAs
  • Ability to Visualise, Manage and Achieve Targets
  • Manage day to day activities of team and ensure 100% compliance on procedure, policy guidelines and performance reporting of the team,
  • Responsible for feedback and coaching the agents as to achieve their respective KRAs 
  • Experience in Handling Inbound operations and Sales process
  • Presents detailed information and responds to questions from Managers, Clients, and Customers
  • Control of Attrition and Shrinkage
  • Monitor team members' participation to ensure the training provided is being put into use, and also to see if any additional training is needed
  • Manage the flow of day-to-day operations – attendance, leaves, work allocation, schedule adherence
  • Flexibility to work in rotational shifts including weekends

Salary Band- 25-35k +perf  Incentives

Shifts- 10pm- 7pm, 11pm-8am for Night Shifts, For Day Shifts - 10am -7pm, 11am -8pm

Location - Gurgaon

 

Int candidates can call at 8287480011

Career Advice

Interview Preparation Part 7 – Why you left your job

If you are planning to switch job from one company to another, then you will surely be asked the...

Read More

Interview Preparation Part 6: How do you handle stress and pressure?

‘How do you handle stress and pressure?’ is one of the other key questions asked in an...

Read More

Interview Preparation Part 5 : What are your salary expectations?

Regardless of the fact that your interview went remarkably well, there is always this one...

Read More