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Emails Support - Backend Profile  


1-3 Yrs : Gurgaon.

Keyskills : Email, non-voice,Email support, Backend,BPO,Travel

Job Description :

Designation - Email Specialist Vacancy - 01

Desired Candidate Profile

- Must be a Graduate.

- Should have Excellent Written Communication skills.

- Relevant Experience in the BPO environment would be preferred.

- Must be willing to join immediately.

- Must be comfortable with rotational shifts.

- Must be comfortable with rotational offs and six days working environment.


Job Description

- Handling guest query on email Providing support to underwriter and agency 
- Meeting TAT & Accuracy Daily/weekly SLA. 
- Follow established procedures & guidelines for answering the guest query. 
- Investigate and resolve guest/partners/internal queries.

- Communicating with customers through email & web service request.

- Strong empathy for guests. 

Salary upto 25k

Interested candidates can call at 8287480011

TL - Inside Sales  


2-5 Yrs : Gurgaon.

Keyskills : tl,team leader,operations,Assistant manager,Senior TL

Job Description :

Roles and Responsibilities:

  • To manage a large and diverse team of 3-4 operational KRAs
  • Ability to Visualise, Manage and Achieve Targets
  • Manage day to day activities of team and ensure 100% compliance on procedure, policy guidelines and performance reporting of the team,
  • Responsible for feedback and coaching the agents as to achieve their respective KRAs 
  • Experience in Handling Inbound operations and Sales process
  • Presents detailed information and responds to questions from Managers, Clients, and Customers
  • Control of Attrition and Shrinkage
  • Monitor team members' participation to ensure the training provided is being put into use, and also to see if any additional training is needed
  • Manage the flow of day-to-day operations – attendance, leaves, work allocation, schedule adherence
  • Flexibility to work in rotational shifts including weekends

Salary Band- 25-35k +perf  Incentives

Shifts- 10pm- 7pm, 11pm-8am for Night Shifts, For Day Shifts - 10am -7pm, 11am -8pm

Location - Gurgaon


Int candidates can call at 8287480011

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