All posts tagged: BPO Interview Questions

Tips to get hired in one of the best BPOs

BPOs around the globe have revolutionized the employment industry. The sector is known to empower individualsjust on the basis of their key skills required for the job. The sector hires purely basis on the talent regardless of the qualitativeeducational backgrounds or experience. And, this is one of the reasons why people are so attracted towards the BPO sector. However, many people have a perceive BPO jobs to be pretty easy and cool. Though, it is absolutely right that the working environment of most of the BPOs is pretty easy going. But that doesn’t mean that they are not focused on their work and deadlines. Working in a BPO is as stressful as any other job, but yes, it has its own set of advantages as well. So, if you are also planning to get a job in one of the top BPOs of India, then here are the tips to crack the interview:

  • Focus on your communication skills

Landing a job is a good BPO requires one to have exceptional communication skills. As a BPO executive you would have to communicate with strangers whole day long, and that to even from different countries. Hence, you should certainly have mind-blowing communication skills in order to get a job in a top BPO. So, if you are anywhere a little doubtful about your communication skills, then you do not have to be disheartened at all. Just remember, practice makes a man perfect, so keep reading, listening speaking and even writing to improve your communication skills.

  • Fantastic aptitude & learning skills

A job in a BPO also requires quick learning. As, different processes and companies have diversified demands. And, to fulfil the demands one needs to be a quick learner. Therefore, at the time of interview, you will be judged on your aptitude and learning skills as well. So, be prepared for some aptitude level question- answer rounds!

  • Say yes for odd shifts

Most of the best BPOs in India have 24 by 7 kind of a working environment. And, the recruiter will also ask you whether you are comfortable for the rotational shifts or not. Even if you already know that the process for which you have applied has some fixed shifts, but still when the recruiter asks you, always say yes for odd shifts in order to get the job!

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Interview Preparation Part 10: Are you willing to work in shifts?

In a corporate set up, an employee or a set of employees may be asked to work during night or odd working hours also. And, it basically depends on the requirements of the company. Mostly, companies who deal with foreign clients or companies which offer 24 by 7 customer support are the ones who demand work during odd hours. Hence, before applying for the interview, a candidate should be aware of the work, and the timings of the job. And, if you already know that company where you have for interview works for foreign clients or works 24 by 7, then you should be prepared for night shifts.

Therefore, it is important to understand the company’s expectation beforehand. Most of the job descriptions already mention the requirement of working in shifts. And, if you have applied for such jobs, then don’t be shocked if the recruiter asks you this question.

Now, when it comes to answering this question, here are some tips to follow in order to give the most apt reply:

  • Don’t say no

The most important of all the things to keep in mind while relying to this question is, that if you were already aware of the requirement then there is no need of saying no. If the recruiter has already mentioned the requirements of working in shifts, then it makes no sense to say no for working in shifts. However, if you were not aware of this condition before, and you do not wish to work in shifts at all, then it is better to say no beforehand.

  • Answer positively

It is always advisable to convert even the toughest of answers into something positive. Well, if you wish to work in any shift then it’s great. However, if you face any challenges in working in shifts then, it is important to discuss that with the recruiter beforehand only. By doing so, he/she will get a better position to decide on your candidature. Also, this will help in avoiding any conflicts in the future.

Many companies, and various types of functions demand work in odd timings. And, the companies mostly provide cab services to the employees who work during odd shifts as well. So, there is no problem in working for odd shifts, if you are comfortable in doing so, and if the company is ready to provide the transportation.

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Interview Preparation Part 9: Are you a Hard Worker or a Smart Worker?

We have been growing up listening to the fact that hard work brings us closer to our goal. Without hard work, it is not possible to achieve what we want to in our lives. And, during the interview also, you will be judged based on your capacity to work hard. We all know what is hard work, but do you know the importance of smart work? Mostly, we think that smart work involves cheating, and one needs to work hard in order to achieve things in life. But, honestly, smart work is not that bad at all to. Now, here, it doesn’t mean that we all should adopt the smarter way of doing things, which are easy, and should not do hard work. But, while answering this question, you need to understand the importance of both. Here are some tips to prepare wonderful answers to this question:

  • Don’t underestimate the power of smart work

There is simply no doubt about the fact that we can never reach the stars without working hard. However, the smart work, and smartness are equally important to help us get closer to our dream also. You know why? Because, there are certain things which can be accomplished faster by working smartly. Smart work refers to finding efficient and quicker ways of completing tasks. Smart work involves creativity also.

  • Add both the elements

Make your answer impactful and effective by adding both the elements. Create an amalgamation of both the qualities in your answer. You need to make the recruiter understand that you have the capability to both work harder and smarter! Though, give more importance to working hard, because hard is the base of success. However, don’t undervalue the power of smart work.

  • Give relevant examples

The best way to answer any question is to give relevantexamples. Share some of the experiences from your previous works. You can easily make the recruiter understand that you have the caliber of working hard and smart by providing good, and effective experiences from the past. This will further impact the belief of the recruiter on your capabilities.

Interviews are challenging, therefore, it is significantly necessary to prepare well for the round of interviews. One should always be prepared to answer any type of questionin a confident manner. Plus, adding your touch to the answer leaves a great impact on the recruiter!

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Interview Preparation Part 8 -Are you a Team Player or Individual Contributor?

Now, this question ‘Are you a team player or you like to work alone’, is pretty tricky. The answer to this question may seem easy, but you really have to think through before answering this particular question. Simply because:

  • If you say yes you are a team player

If you would say yes, that you are a team player, then it might give an impression that you can’t work alone, or you can’t complete projects completely on your own. It is good to be a team player. However, it is very important to curate your answer properly. You need to make sure that you deliver the right message, and in an appropriate way. Make the recruiter understand that you like to work in team, and you work nicely with the people, but if the situation arises, you can surely work alone as well.

  • If you say that you like to work alone

Well, most of the candidate generally say that they are team players, but there’s nothing wrong in twisting the answer, and saying that you like to work alone. This may have a negative impact but you can very well turn it into positive as well. Just let the recruiter know, that you can handle projects, tasks and even pressure alone as well. And, you may add onto this by saying that you are you can work with the team and alone too!

Though, the answer to this question looks pretty smooth. But, adding variations to the answers is always better. Plus, one should always be prepared for the cross questioning as well. Because, the recruiter also understands that these answers are pretty easy, and therefore, it is difficult for them to assess your candidature.

The world has become extremely competitive, therefore, it is extremely significant to prepare well for the interviews in order to get the job. Though, loads of information is available online to prepare nicely for the interviews but it is also very important to personalize the answers. Recruiters meet several candidate daily, and they hear a lot of similar answers from the candidates. Therefore, if you add variations to your answer, then it will certainly catch the fancy of the recruiter. However, be prepared for the cross questions as well.

And, if you are looking for jobs then click here to find the best job for you.

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Interview Preparation Part 7 – Why you left your job

If you are planning to switch job from one company to another, then you will surely be asked the reason of leaving your previous job. Well, we all have some reasons of switching jobs, and by asking this question, the recruiter basically wants to know a lot more about you. As, this question is a little complicated, and the answer helps the recruiter to understand a lot about your dedication and commitment levels. Therefore be extra careful while answering this question, and here are some to tips to prepare well for this question:

  • Refrain yourself from badmouthing

Badmouthing will backfire you, so restrict yourself from saying anything bad about the old company. Don’t even mention anything negative about your old boss. Even if you felt miserable in the previous organization or your boss was literally a nightmare to deal with, forget about mentioning anything like this while giving an interview. Negativity in any form should be avoided, as it will only attract more negativity!

  • Prepare a trustworthy answer

Well, if the reason of leaving your previous organization wasn’t positive at all, then there is no harm in preparing an answer that is easy to believe. It is better to say something more positive and believable then to badmouth anyone. Therefore, just think about a good reason, and prepare a good story around it. Just remember to think of all the cross questions that may be asked after you give the answer as well.

There can be a plenty of valid reasons for leaving your previous job. And, sometimes you might even want to tell the recruiter only the truth. But, only do it in that case, where you think that the recruiter will understand the situation. The whole purpose of asking this question is to know whether your professional and personal goals align with the interest of the company or not. Therefore, say something which will not affect your chances of getting the job.

Interviews can be nerve-wrecking, therefore, it is very important to prepare very well for the interview. Preparation is necessary because it gives a lot of confidence. Plus, a person who has prepared well, will always be able to perform better than the others. Hence, if you really want the job, then do your homework, and prepare well for all the interview rounds. Always remember that you will have to compete with many talented people to get the job!

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Interview Preparation Part 6: How do you handle stress and pressure?

‘How do you handle stress and pressure?’ is one of the other key questions asked in an interview. This question may seem pretty easy to answer, but it has its own set of complications as well. We know that work environment these days is full of stress. And, the recruiters ask this question to understand the stress management capabilities of an individual. Therefore, it is very important to answer this question in the most impressive manner, and here are some tips to do so:

  • Keep a check on your heartbeat

The question is about ‘stress’ and ‘pressure’, therefore, it is extremely necessary to calmly answer this question. The whole purpose of answering this question is to understand how good your pressure handling skills are, and interview time is also considered as a little stressful time. Therefore, if you are able to rock it with your answer here, then you would 100% be able to convince the recruiter about your fabulous pressure handling skills.

  • Bring up the past

One of the most fantastic ways of answering this question is by sharing any of your experiences in the past where you did extremely well by handling the pressure. Sharing some memorable event from your previous work experiences, where you smartly dodged stress to come out victories will surely get you the brownie points.

  • Be Carefully Honest

Honesty holds a lot of value in an interview. And, while answering this question also, you can be truthful. But, always remember that you have to be very carefully truthful. Which means, it is okay to say that yes you get nervous etc., but don’t overdo it. Don’t mention about instances where you failed miserably because of stress or pressure. This will surely not leave a good impact on the recruiter.

  • Change the negatives into positives

While answering this particular question, if possible, then try and change the negative points into positives. Tell a beautiful story (real), and share your experience of changing the negatives into positives.

These are a few tips to answer ‘How do you handle stress and pressure?’ nicely. Keep watching this space for more amazing interview tips!

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Interview Preparation Part 5 : What are your salary expectations?

Regardless of the fact that your interview went remarkably well, there is always this one question which can anytime make you tensed and nervous. ‘What are your salary expectations?’ is a commonly asked interview question, but it has the power tostop you short every time. You have been researching and dreaming of your new salary since days, but of course, you have to be very carefully while sharing your thoughts with the recruiter. No matter how big the brand is, or high your expectations are, always think, and do your homework before answering this question. Here are some tips to handle this question smartly:

  • Not too High

Well, we all are in awe of high raises in our paychecks. But, what if you put yourself in the ‘out of the range’ bracket. Can you afford to lose the job just because you aimed too high? Deliberately think through about these questions before putting up a number. It is always suggested to put up a practical, and genuine number, which maybe a little high for them, but still is very much possible. Also, high demands mostly leave a bad impact on the recruiters, and you might end up hearing a now, just because of your insane-highdemand.

  • Not too Low either

Though, it is very important to demand only what will fall under the salary bracket, still, it is very important to quote a good number. Don’t quote a very low number just because you want the job. Always remember that you will be getting paycheck every month, and one mistake can cost you a lot. So, do a proper research about the company, their salary brackets etc., and based on that only quote a decent number.

  • Don’t hesitate

This question generally makes the job seeker nervous. And, sometimes out of nervousness or anxiety, the job seekers ends up not answering this question properly. Therefore, be prepared for this question, along with an appropriate answer as this is a commonly asked question, and is generally asked in all the interviews! And, there is nothing wrong in sharing your genuineexpectations with the recruiter.

Along with this question, there are a few more questions which are pretty common, and are mostly asked in every interview. Still, we at times end up getting nervous while answering such questions. Therefore, keep reading useful interview preparation tips to prepare well for an interview!



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Interview Preparation Part 4: Where do you see yourself five years from now?

Now, the next interview question to prepare is one of the most confusing of all, ‘Where do you see yourself five years from now?’. The answer of this question varies from person to person, and also from profile to profile. A fresher might want to learn and explore in the initial years, and may want to reach the mid senior level. However, a person who is already at the senior most position might want have different things in mind for the nest 5 years. However, everybody has to be pretty careful while answering this question. Here are some generic tips to answer this question in the most effective manner:

  • Think before you speak

In order to answer this question in the most fantastic manner, you should think about, and maybe write down (before going for the interview) your aspirations and goals for the next 5 years. Your goals and aspirations will give you a clear picture of what you actually want to achieve in 5 years from now. Spend some time with yourself before the interview, and find out the real answer of this question. If you answer is genuine, then it will surely impress the recruiter.

  • Be careful

Though, it is important to be honest with the recruiter, but don’t forget that you are here to get selected for a job in the company. You answer should align with the goals of the job role, and the company. The answer should be linked to the job you have applied for, and it will leave a great impact on the recruiter.

  • Don’t go over the board

It’s good to dream big, however, it is also important to be practical. Especially, when you are sitting in front of the interviewer, it is advised to share only realistic and approachable 5 year goals. Your answer to this question should be very genuine, and at the same time, should be practically possible as well.

  • Don’t copy

Though, it is suggested to prepare for the interview nicely, and to look for references as well. But, refrain yourself from copying somebody else’s answer. Always remember that recruiters are very smart people and they deal with a lot people daily. Therefore, it is very easy for them to understand whether you answer is personalized and original or not. And, originality and simplicity always leave a good impact!


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Interview Preparation Tips Part 1: Why would you like to work with us?

Interviews involved multiple rounds of questioning, answering, and at times grilling too! However, the secret of cracking an interview is fantastic preparation for the interview rounds. And, interview preparation involves various steps, one of which is preparing answers, or the technique of answering some of the most common questions. And, ‘Why would you like to work with us?’ is undoubtedly one of the most commonly asked interview questions.

Every company who is looking for new employees would only like to hire people who would love to work in the company. One of the most genuine, and common expectation of every employer is that the employee should give his/her 100% while working for the company. And, just to test your desire to work with the company, and also to know whether you have actually read about the company before coming or not, recruiters ask this question: Why would you like to work with us?’

Here is the secret to answering this question in the best possible manner:

  • Talk about the company

It is very important for every job seeker to do a nice research about the company before coming for the interview. The research will really help you to answer this question in the most attractive manner. You can very easily state some of the top stats of features of the company, and make them the reasons for your desire of working for the company.

  • Talk about the positives

While talking about the company, it is a mandate that you only have to talk about the positives of working in the company. Therefore, even if you just read a bad review somewhere etc., don’t even think of mentioning it while answering this question.

  • Talk about your aspiration to be a part of the company

It is important for the recruiter to believe that you actually want to work with the company. Therefore, it is important to subtly depict your desire to work in the company. But, yes, refrain yourself from going overboard!

A good research about the company will not just help you to answer this question, but will also help you to crack the interview quite efficiently. And, same are the benefits of staying positive. Therefore, before going for any interview make sure that you deep dive into the history, present, future etc. of the company, plus, you also have to condition your mind to stay positive and happy!

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Tips to get into a top league BPO

BPOs have certainly transformed the employment scenario in India, in a few years. BPO industry is one of those industries which hires purely based on the skillset of the candidate. Though, for certain positions, experience and educational qualifications do play significant roles, but generally, getting into a BPO takes proper preparation, that’s all. With so many BPOs in India, it is not difficult to find out the vacancies, as almost everywhere you will find job openings in BPO. But, the key is to get into a top league BPO, in order to move your career graph to a reputed place.

Here are some tips to get into the top BPOs:

  • Know about the company

No doubt there are a plenty of BPOs in India at the moment, and you might have worked, or tried your luck in a few of them already. But, you need to understand that every BPO is different. The company is different, and hence, it is extremely important to read the details about the organization before stepping into the interview room. You need to read the journey of the BPO, and it will help you answer some of the key questions better!

  • Brush up your communication skills

Communication skills are the key ingredients of a world-class BPO employee. Hence, make sure you have the best communication skills. No matter how confident you are, keep trying to become better and better. After all, a good league BPO will only hire the best of the lot!

  • Be Smart

Smartness is another important element that all BPO employees should have. At times, you might get stuck on a query, and you simply don’t know the answer. Now here, your smartness will be tested. You should be able to play around with the query smartly, till the time you have the answer ready. Plus, in a BPO, a new joiner has to learn a plenty of new things, so for that you certainly need a fair bit of intelligence too.

These are just a few of the tips which will help you crack that most important interview. Apart from these, qualities like confidence, patience, endurance, perseverance etc. are some other key elements which a recruiter would try to find in you while interviewing. So, getting into a world-class BPO is not an easy task, but if you prepare well, then nothing can stop you from cracking the toughest of interviews!


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