All posts tagged: BPO Career

Key points to remember while going for a BPO interview!!

BPO industry has undoubtedly changed the way people look at corporate jobs. They have not only opened up a huge number of job opportunities for the talented candidates, but they have in a way transformed the whole employment structure of the country. With the introduction of BPOs more and more people started believing that irrespective of the lack of experience or educational qualifications they can still earn their bread. As we know that hiring in BPOs is purely skilled based. Though, there is no doubt about the fact that yes, for some of the top management level positions some BPOs do have some other criteria, but overall, the industry is very much open to the new promising talent. With the advent of so many best BPOs in India, sometimes it even becomes little difficult to decide as to where to step in.

Do you also want to get into a good BPO? Are you confused about starting your BPO journey? Do not know what to prepare in order to get into one of the top BPOs in India? Want to get a hold of the top BPO interview questions and answers? Have got an interview call from a BPO but do not what to do to crack the interview? If your answer to all of the questions mentioned here is yes, then here are some very useful tips for you to crack the BPO interview like a master:

  • Flaunt your communication skills

Flaunt it if you have got it. Yes, that’s true. See, one of the basic parameters of judging the candidate includes superb communication skills. So, if you have topnotch communication skills then do not forget to demonstrate the power of your skills to the interviewer. Ultimately you have to impress the interviewer and you have to make him believe in your skills and capability. Therefore, it is a mandate to let him clearly understand what you are capable of. However, just make sure that you do not go over the board while showing your skills. Be subtle and rock the interview room with your superb communication skills.

  • Be very confident

Confidence is a key factor that might help you win over your competitor. BPO industry demands a lot of confidence as you have to constantly deal with the customer or the client. Therefore, be very confident while answering all the BPO interview questions. Even if you do not known any of the answers, do not let that lower down your confidence by any chance.

  • Be Spot On

One of the main requirements that interviewers seek in a good candidate is presence of mind. The logic behind this is very simple that while interacting with the customer you can stuck somewhere, and that’s very normal. However, you do not have to show the customer that you are stuck or you do not know a particular answer. Instead you have to use the power of your mind to continue the conversation without getting stopped. And, here comes the role of your presence of mind.

Though, one of the key steps of preparing for a BPO interview is by going through almost all the generic and important BPO interview questions and answers. And, this is surely a necessary step to follow. But, at the same time you have to add your own touch to the answers too. You have to personalize them, and speak them with a certain flow that makes them ‘your’ answers and not answers from the internet. All the tips listed above, if followed religiously can surely help you crack any BPO interview with ease!

RinkyKey points to remember while going for a BPO interview!!
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Want to know how to get into a top league BPO?

BPOs have done a remarkably fantastic job when it comes to the employment generation factor in India. The field is known to hire people on the sheer basis of their skills and nothing more. Individuals who are not even graduates can get into good BPOs just on the basis of their communication skills. Even some of the school pass outs choose to start their career through a BPO industry, and the industry is always open to welcome them. Though, there are a huge number of BPOs in the country, but the main aim of every individual is to get into one of the best BPOs in India. Everybody wants to be a part of a fantastic company.

Here are some of the tips to get you into one of the top International BPOs in India:

  • Choose the right job portal

Whenever you start your job hunt which is aimed to get you into one of the top BPOs in the country, always start by choosing the right job portal. Among some of the best job sites in India, Career Marshal stands tall as one of the top job portals in India. It is not only a trusted jobsite, but people also prefer it because it offers them a host of opportunities. So, start by posting your resume on Career Marshal and applying for the relevant jobs. Soon, you will start receiving calls from the recruiters, and very soon you will get the best job that you want. And, in case you require any resume writing service, then Career Marshal offers that too!

  • Enhance your communication skills

In order to get into a top league BPO you will be required to have world-class communication skills. Therefore, before applying for jobs in some of the best BPOs in India, firstly, try to polish your communication skills. This will not only help you to get through the interview, but will also help you to succeed and grow in the industry. Now a days, many agencies have started offering communication skills training as well. So, you may choose to opt for the most reliable one as well, if you wish too!

  • Stay focused

Finding a job in one of the top international BPOs in India is not a cakewalk. Always remember that you will have to face a lot of competition to get into one of the best BPOs. Therefore, be prepared to face rejections also. But, the most important thing is to stay focused. No matter how many rejections you are facing, just learn to get up after every defeat to try again. Also, keep refining your skills to enhance your chances of getting your dream job. And, sooner or later, you will certainly get the offer letter that you have been dreaming of!

All exited to find a job in BPO? Start your job search process by clicking here:

In case, you want to get a professional resume created by our expert team the please feel free to get in touch.





RinkyWant to know how to get into a top league BPO?
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Tips to get hired in one of the best BPOs

BPOs around the globe have revolutionized the employment industry. The sector is known to empower individualsjust on the basis of their key skills required for the job. The sector hires purely basis on the talent regardless of the qualitativeeducational backgrounds or experience. And, this is one of the reasons why people are so attracted towards the BPO sector. However, many people have a perceive BPO jobs to be pretty easy and cool. Though, it is absolutely right that the working environment of most of the BPOs is pretty easy going. But that doesn’t mean that they are not focused on their work and deadlines. Working in a BPO is as stressful as any other job, but yes, it has its own set of advantages as well. So, if you are also planning to get a job in one of the top BPOs of India, then here are the tips to crack the interview:

  • Focus on your communication skills

Landing a job is a good BPO requires one to have exceptional communication skills. As a BPO executive you would have to communicate with strangers whole day long, and that to even from different countries. Hence, you should certainly have mind-blowing communication skills in order to get a job in a top BPO. So, if you are anywhere a little doubtful about your communication skills, then you do not have to be disheartened at all. Just remember, practice makes a man perfect, so keep reading, listening speaking and even writing to improve your communication skills.

  • Fantastic aptitude & learning skills

A job in a BPO also requires quick learning. As, different processes and companies have diversified demands. And, to fulfil the demands one needs to be a quick learner. Therefore, at the time of interview, you will be judged on your aptitude and learning skills as well. So, be prepared for some aptitude level question- answer rounds!

  • Say yes for odd shifts

Most of the best BPOs in India have 24 by 7 kind of a working environment. And, the recruiter will also ask you whether you are comfortable for the rotational shifts or not. Even if you already know that the process for which you have applied has some fixed shifts, but still when the recruiter asks you, always say yes for odd shifts in order to get the job!

RinkyTips to get hired in one of the best BPOs
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Interview Preparation Part 11: Tips to dress smartly for an interview

We have often heard people saying that first impression matters the most therefore, while going for an interview, one should be dressed in a decent manner. Now, when it comes to dressing well for an interview, we end up thinking that we might need a new pair of formals for a particular interview. But, that’s not necessary. In order to look your best all you need to do is dress up as decently as possible. There’s no need to buy a new pair of branded clothes for a new interview. Here are some tips to help you dress up well for an interview:

  • Wear ‘decent’ clothes

We all know that it is always suggested to wear formals in an interview. However, in some interviews even semi casual type of a look is fine too. Therefore, firstly you need to understand the level of an interview, and this will surely help you to dress up accordingly. But, whether you are wearing formals or semi formals, always ensure that you are dressed up as neatly as possible.

  • Take care of your hair

Well, decent pair of clothing is one thing, the other important thing is your hair. If you are a male then it is better to not flaunt your rock startype of spikes in an interview. Choose to pick a subtle hear style for an interview. Women may choose to open their hair too, but ensure they are neat. A rough hair look might not leave a good impression on the recruiter.

  • Be careful with your shoes

We have often people saying that footwear tells a lot about a person. And, you never know your recruiter might start judging you basis on the type of footwear you have selected for the occasion. Decent formal shoes are always apt for interviews. Don’t try to go overboard with anything, not even your shoes. Try to stay as formal, and simple as possible, and you will surely end up leaving a good impression on the recruiter.

  • Don’t forget the bag

While we go for an interview, we often carry a handbag or a laptop bag with us. And, if you are also planning to carry a bag with you inside the room, then be carefully with the selection of the bag. Your bag should complement your look and your attire.


RinkyInterview Preparation Part 11: Tips to dress smartly for an interview
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Interview Preparation Part 10: Are you willing to work in shifts?

In a corporate set up, an employee or a set of employees may be asked to work during night or odd working hours also. And, it basically depends on the requirements of the company. Mostly, companies who deal with foreign clients or companies which offer 24 by 7 customer support are the ones who demand work during odd hours. Hence, before applying for the interview, a candidate should be aware of the work, and the timings of the job. And, if you already know that company where you have for interview works for foreign clients or works 24 by 7, then you should be prepared for night shifts.

Therefore, it is important to understand the company’s expectation beforehand. Most of the job descriptions already mention the requirement of working in shifts. And, if you have applied for such jobs, then don’t be shocked if the recruiter asks you this question.

Now, when it comes to answering this question, here are some tips to follow in order to give the most apt reply:

  • Don’t say no

The most important of all the things to keep in mind while relying to this question is, that if you were already aware of the requirement then there is no need of saying no. If the recruiter has already mentioned the requirements of working in shifts, then it makes no sense to say no for working in shifts. However, if you were not aware of this condition before, and you do not wish to work in shifts at all, then it is better to say no beforehand.

  • Answer positively

It is always advisable to convert even the toughest of answers into something positive. Well, if you wish to work in any shift then it’s great. However, if you face any challenges in working in shifts then, it is important to discuss that with the recruiter beforehand only. By doing so, he/she will get a better position to decide on your candidature. Also, this will help in avoiding any conflicts in the future.

Many companies, and various types of functions demand work in odd timings. And, the companies mostly provide cab services to the employees who work during odd shifts as well. So, there is no problem in working for odd shifts, if you are comfortable in doing so, and if the company is ready to provide the transportation.

RinkyInterview Preparation Part 10: Are you willing to work in shifts?
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Interview Preparation Part 9: Are you a Hard Worker or a Smart Worker?

We have been growing up listening to the fact that hard work brings us closer to our goal. Without hard work, it is not possible to achieve what we want to in our lives. And, during the interview also, you will be judged based on your capacity to work hard. We all know what is hard work, but do you know the importance of smart work? Mostly, we think that smart work involves cheating, and one needs to work hard in order to achieve things in life. But, honestly, smart work is not that bad at all to. Now, here, it doesn’t mean that we all should adopt the smarter way of doing things, which are easy, and should not do hard work. But, while answering this question, you need to understand the importance of both. Here are some tips to prepare wonderful answers to this question:

  • Don’t underestimate the power of smart work

There is simply no doubt about the fact that we can never reach the stars without working hard. However, the smart work, and smartness are equally important to help us get closer to our dream also. You know why? Because, there are certain things which can be accomplished faster by working smartly. Smart work refers to finding efficient and quicker ways of completing tasks. Smart work involves creativity also.

  • Add both the elements

Make your answer impactful and effective by adding both the elements. Create an amalgamation of both the qualities in your answer. You need to make the recruiter understand that you have the capability to both work harder and smarter! Though, give more importance to working hard, because hard is the base of success. However, don’t undervalue the power of smart work.

  • Give relevant examples

The best way to answer any question is to give relevantexamples. Share some of the experiences from your previous works. You can easily make the recruiter understand that you have the caliber of working hard and smart by providing good, and effective experiences from the past. This will further impact the belief of the recruiter on your capabilities.

Interviews are challenging, therefore, it is significantly necessary to prepare well for the round of interviews. One should always be prepared to answer any type of questionin a confident manner. Plus, adding your touch to the answer leaves a great impact on the recruiter!

RinkyInterview Preparation Part 9: Are you a Hard Worker or a Smart Worker?
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Interview Preparation Part 8 -Are you a Team Player or Individual Contributor?

Now, this question ‘Are you a team player or you like to work alone’, is pretty tricky. The answer to this question may seem easy, but you really have to think through before answering this particular question. Simply because:

  • If you say yes you are a team player

If you would say yes, that you are a team player, then it might give an impression that you can’t work alone, or you can’t complete projects completely on your own. It is good to be a team player. However, it is very important to curate your answer properly. You need to make sure that you deliver the right message, and in an appropriate way. Make the recruiter understand that you like to work in team, and you work nicely with the people, but if the situation arises, you can surely work alone as well.

  • If you say that you like to work alone

Well, most of the candidate generally say that they are team players, but there’s nothing wrong in twisting the answer, and saying that you like to work alone. This may have a negative impact but you can very well turn it into positive as well. Just let the recruiter know, that you can handle projects, tasks and even pressure alone as well. And, you may add onto this by saying that you are you can work with the team and alone too!

Though, the answer to this question looks pretty smooth. But, adding variations to the answers is always better. Plus, one should always be prepared for the cross questioning as well. Because, the recruiter also understands that these answers are pretty easy, and therefore, it is difficult for them to assess your candidature.

The world has become extremely competitive, therefore, it is extremely significant to prepare well for the interviews in order to get the job. Though, loads of information is available online to prepare nicely for the interviews but it is also very important to personalize the answers. Recruiters meet several candidate daily, and they hear a lot of similar answers from the candidates. Therefore, if you add variations to your answer, then it will certainly catch the fancy of the recruiter. However, be prepared for the cross questions as well.

And, if you are looking for jobs then click here to find the best job for you.

RinkyInterview Preparation Part 8 -Are you a Team Player or Individual Contributor?
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Interview Preparation Part 6: How do you handle stress and pressure?

‘How do you handle stress and pressure?’ is one of the other key questions asked in an interview. This question may seem pretty easy to answer, but it has its own set of complications as well. We know that work environment these days is full of stress. And, the recruiters ask this question to understand the stress management capabilities of an individual. Therefore, it is very important to answer this question in the most impressive manner, and here are some tips to do so:

  • Keep a check on your heartbeat

The question is about ‘stress’ and ‘pressure’, therefore, it is extremely necessary to calmly answer this question. The whole purpose of answering this question is to understand how good your pressure handling skills are, and interview time is also considered as a little stressful time. Therefore, if you are able to rock it with your answer here, then you would 100% be able to convince the recruiter about your fabulous pressure handling skills.

  • Bring up the past

One of the most fantastic ways of answering this question is by sharing any of your experiences in the past where you did extremely well by handling the pressure. Sharing some memorable event from your previous work experiences, where you smartly dodged stress to come out victories will surely get you the brownie points.

  • Be Carefully Honest

Honesty holds a lot of value in an interview. And, while answering this question also, you can be truthful. But, always remember that you have to be very carefully truthful. Which means, it is okay to say that yes you get nervous etc., but don’t overdo it. Don’t mention about instances where you failed miserably because of stress or pressure. This will surely not leave a good impact on the recruiter.

  • Change the negatives into positives

While answering this particular question, if possible, then try and change the negative points into positives. Tell a beautiful story (real), and share your experience of changing the negatives into positives.

These are a few tips to answer ‘How do you handle stress and pressure?’ nicely. Keep watching this space for more amazing interview tips!

RinkyInterview Preparation Part 6: How do you handle stress and pressure?
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Interview Preparation Part 5 : What are your salary expectations?

Regardless of the fact that your interview went remarkably well, there is always this one question which can anytime make you tensed and nervous. ‘What are your salary expectations?’ is a commonly asked interview question, but it has the power tostop you short every time. You have been researching and dreaming of your new salary since days, but of course, you have to be very carefully while sharing your thoughts with the recruiter. No matter how big the brand is, or high your expectations are, always think, and do your homework before answering this question. Here are some tips to handle this question smartly:

  • Not too High

Well, we all are in awe of high raises in our paychecks. But, what if you put yourself in the ‘out of the range’ bracket. Can you afford to lose the job just because you aimed too high? Deliberately think through about these questions before putting up a number. It is always suggested to put up a practical, and genuine number, which maybe a little high for them, but still is very much possible. Also, high demands mostly leave a bad impact on the recruiters, and you might end up hearing a now, just because of your insane-highdemand.

  • Not too Low either

Though, it is very important to demand only what will fall under the salary bracket, still, it is very important to quote a good number. Don’t quote a very low number just because you want the job. Always remember that you will be getting paycheck every month, and one mistake can cost you a lot. So, do a proper research about the company, their salary brackets etc., and based on that only quote a decent number.

  • Don’t hesitate

This question generally makes the job seeker nervous. And, sometimes out of nervousness or anxiety, the job seekers ends up not answering this question properly. Therefore, be prepared for this question, along with an appropriate answer as this is a commonly asked question, and is generally asked in all the interviews! And, there is nothing wrong in sharing your genuineexpectations with the recruiter.

Along with this question, there are a few more questions which are pretty common, and are mostly asked in every interview. Still, we at times end up getting nervous while answering such questions. Therefore, keep reading useful interview preparation tips to prepare well for an interview!



RinkyInterview Preparation Part 5 : What are your salary expectations?
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Guaranteed ways of becoming successful in a BPO

BPO industry is an extremely quick-paced sector. The fast-paced operations are the main reasons behind the success of the industry, as well as the people attached to the BPO. Once you start working in a BPO, you get immense amount of opportunities to learn and grow. Both as a professional, and as a human being too. But, at the same time, the environment of a BPO is extraordinarily chilled and friendly too (most of the BPOs).  Whether one joins as a fresher or as a highly experienced individual, both find it easy to adjust to the setting, in less time. But, what is that one thing which we all wish for, when we join any new company? Growth. Isn’t it? Now growth here, not just signify appraisals or bonuses, but a step ahead in terms of the designation, and most importantly, more knowledge to handle responsibilities is what we all seek, when we think of growth.

Here are some tips to grow in a BPO:

  1. Stay Informed

If you wish to move up the ladder soon, then it is very important stay well-informed about the ‘Internal Job Postings’. A plenty of opportunities to grow are being generated in BPOs, but remember there are a plenty of people like who would like to utilize the opportunity too. Hence, it is extremely important to be proactive, and to apply at the right time.

  1. Keep Learning

Become better and better every day, and keep learning on a regular basis. Simply because, if there is any opportunity which comes within your process or area of functionality then the management will surely consider you for the promotions. Not just this, we all know that learning is always good, so even if you do not get any right opportunity soon, then also, the learnings will also help you to grow and achieve more soon.

  1. Networking

As we know that BPO environment is pretty friendly. They value relationships between teammates too. Hence, make sure you are friendly, and manage to create a positive image.


RinkyGuaranteed ways of becoming successful in a BPO
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