The BPO industry is one of the fastest growing sectors in the economy today. With tremendous growth potential for entry-level employees, the BPO sector quickly flourished. Employment opportunities for freshers in a developing country like India were very few and far between, the employment demand and supply situation saw a lot of mismatch, and there were a lot of hardship amongst aspirants. When the BPO industry opened its doors, Indian youngsters were greeted with exciting opportunities by way of a wide demand for BPO jobs in India.
But there are always factors like stressful working environment, and odd timings that are a major cause of employee attrition despite high entry-level salaries – often starting from at least Rs 2 lakh per annum or more – the image of BPO jobs is soon becoming a short-term career option has only reinforced this phenomenon. According to a recent study 40-45 employees out of every 100 BPO employees quit every year to join a different industry.
Ironically, it was the projected ‘fun at work’ image that attracted most of the currently working 416,000 BPO employees, which has also become the main culprit in causing high employee attrition.
But all this is now changing. With pressures on billing rates that are positively impacting revenues and with the emergence of other BPO destination countries, high attrition rates are proving to be too costly for recruiters. They are making all possible efforts to provide long-term growth prospects to their employees.
- First things first, you don’t have to be overly qualified or even highly experienced to enter this industry. In fact this is an excellent place for freshers to start their careers, as mentioned before, a BPO offers attractive salaries and an international working environment.
- The BPO industry almost always requires you to work in odd or night shifts, you have to be quite fast and highly professional, and also need to display your skill and tact as both are not just easy life skills, they are of utmost importance when it comes to the BPO industry.
- It helps if you start early on in your career, that way it gives ample amount of time to rise higher up in the hierarchy; it can definitely prove to be the right career for you provided you love taking risks and challenges on the work front. The BPO sector offers excellent job prospects with a fabulous pay package.
Our experts predict that the job market outlook for the BPO sector at the moment is quite healthy with a positive future prediction for at least the coming decade. A wide array of BPO job options await you at Career Marshal with very significant opportunities for future growth. But one needs to be prepared for some inflexible schedules that could hamper your sleep cycles at times though, but at the end of it is all worth it!