August 2017

Watch your body language – Non-verbal signs that show you are nervous.

More we hide, more it emerges. Always difficult to handle, most of the time impossible to tame, an intruder in our life and don’t let us express our self confidently. Yes, it’s the internationally notorious ‘NERVOUSNESS’.  Almost half of our communication relies on our body language; it adds weight to our message. But if your body is unfolding your weaknesses, anxiety, you are in a real big problem. It’s very important to recognize them before you make your next mistake while facing an interview or doing an important discussion in a corporate meeting. With the help of experts of personality development at Career Marshal, we are presenting some common signs of nervousness which people show subconsciously when they are nervous.

–    Blinking eyes frequently – According to studies, blinking eyes frequently means you are in stress, nervous or you are lying. It’s an automatic physiological response. So, it’s better to be cautious next time and yes, do not lie otherwise your eyes will tell the truth.

–    Playing with hairs – Twirling your hairs repeatedly is another sign unleashing your low self-esteem and anxiety. Doing this frequently means the person is trying to calm down her/himself and look normal.

–    You compress your lips – Compressed lips generally indicate psychological distress. It reflects the nervousness, hesitation, tension. Lying about something is another stimulator of this reaction. Next time you feel nervous, take a deep breath, calm down yourself and do not compress your lips.

–    Touching your face – You might relate to this sign too. While nervous we touch our face again and again. When you squeeze your face, rub your forehead or push on your cheek it tells that something is making you anxious, tense, or insecure.

–    Twisting hands – Many people interlace and squeeze their fingers, some crack their knuckles while rotating hands back and forth can also be seen as a permanent habit of some people.

–    Rubbing skin of your hands – A situation of tremendous stress makes some people rub their hands. In fact, some people do it so hard until they bleed.

–    Excessive yawning – Not very common but does exist as one of the signs of nervous behavior. According to researchers, it reduces stress. To tell you a stunning fact, even animals does this when they are in a stress situation. But why such odd behavior? According to a research, due to anxiety, the brain gets hotter and yawning helps in regulating the body temperature by bringing cool air into the mouth and the nose.

If you are also a victim of any of the above-mentioned habits, try to get rid of it and learn to calm down yourself. Although it is something you need to practice but honest, gradual and continuous efforts will help you come out of it. Try to find out the reasons which make you feel nervous, and then work on those factors. Regular sessions of personality development will help you get the control of your weaknesses in your hands. Before you lose any big chance, do something. After all, only you can make a difference in your life.

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The Thin Slicing – A complicated chemistry between job seekers and the first impression

The Thin Slicing – A complicated chemistry between job seekers and the first impression

In a world of endless race and unnumbered competitors, the phrase of ‘the First impression is the last impression’ has always overpowered the strugglers especially job seekers. Every single person with a set of his/her skills tries to leave an infallible first impression to get their desired jobs. Sometimes losing one chance may affect them drastically. This has given rise to a new trend or more precisely say a term where you are judged in first few minutes or sometimes even in few seconds and a perception is built about you. It is known as ‘Thin Slicing’. Let’s get deep into what exactly is ‘Thin Slicing’.

Thin Slicing – An art of judging people subconsciously

Thin slicing means to observe and notice a small selection of a conversation/interaction and draw conclusions about the behavior and attitude of a person. The term was first used by Nalini Ambady and Robert Rosenthal in 1992. It spans from a few seconds to maximum 5 minutes. The observation relies hugely on various factors of a person’s behavior like – eye-contact, open handed gestures, fidgeting, smiling; body posture. But, we notice all these factors subconsciously. In various studies when most of the people were asked to give precise reasons for making perception about one’s behavior, they could not tell much. This is because when we meet someone we subconsciously observe their behavior and make perception about their personality and behavior. We are judging them in totality. Yes we do notice all the above mentioned factors but subconsciously.

Preparing job seekers for ‘Thin Slicing’

Every job seeker and the people looking for a new opportunity must focus on some factors which may unfold your weaknesses and construct a negative perception about you. More you stay aware, more you will get closer to get through the test of Thin Slicing while facing an interview. Below are the few points by interview experts of Career Marshal on do’s and don’ts of an interview.

The moment you enter in the cabin, you come under the magnifying glass of Thin Slicing, so always stay cautious of your body posture.

–    Make a confident entry,

–    Don’t wear an exaggerated smile on your face.

–    Never hunch your shoulders.

–    Never bend your neck down.

–    Keep your back straight.

–    Too much of open hand gestures is not an idol interviewee’s attitude.

–    Keep both of your hands on your lap.

–    And of course, wear formals.

Thin slicing gives you just a few minutes to leave a good impression and make people develop a positive perception about you. Your overall behavior in an interview decides your destiny. Good listeners are always popular but in an interview the people sitting on the other side of the table are eager to hear from you. Be cautious of each and every word you speak. The popular Mantra of ‘honest is the best policy’ still creates its magic. Tell the truth about yourself. Companies like honest people as they want people on whom they rely.

RinkyThe Thin Slicing – A complicated chemistry between job seekers and the first impression
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How to stand out at an interview among a pool of candidates

Congrats! You’ve landed the interview. You now have the perfect opportunity to get in front of a hiring manager and show them why you’re the right candidate for the job.

Best way to do this? Do something that makes you really stand out among all the other candidates

Read on and learn from the interview experts at Career Marshal, on how to stand out at an interview among a pool of candidates. 

  1. Demonstrate Drive: During an interview demonstrate your drive to be hired by the recruiter. Show your enthusiasm and your dedication to your work and if you spot any errors in the interview process or any tests, point them out to the recruiter. This shows your interest and your attentiveness to your work. Any recruiter would like to hire a candidate who shows skill as well as dedication and drive towards his work.
  2. Focus on the interview rather than yourself: The interview is like an intense game of psychology between you and the recruiter. They are judging your every move; you’re your expression, and your words. And you are playing his game, dodging all obstacles and throwing your own jabs at him. But you can’t win unless you know what he actually means behind every question he asks. Did you notice the pause he took where he expected you to elaborate more on your answer? Maybe he offered you a handshake and you missed it while you were checking if you had all your documents with you.
  3. Body language – one has to be polite, do smile, offer a handshake, and more importantly say thank you, etc.
    This doesn’t just apply to interviews. It applies to all aspects in life. After all who wants to meet a sour patch, much less work with them every day?
  4. The right resume: We have already talked a lot about the importance of a good resume that summarizes all of your relevant details in one page. At Career Marshal we recommend getting professional resume writing services, as your resume will be then be made by people who know what they are doing and will definitely do it well.
  5. Arrange documents in a convenient manner: Or better yet, use a filing system that allows you to access required document at once without having to sift through your entire stack of documents.
  6. Interview them as well: Yes we’re serious. Many candidates see the interview as an interrogation of sorts, like a brutal test that one needs to pass so that you finally got a job! But is that really how you want to spend the rest of your career, finding just any company who will hire you? We advise taking the time out to see if you would find the job enjoyable.  Do some research on the internet about the employer and read about them.

An interview is always a two-way street. You need to know if the company is a good fit for you as well. Don’t take the job if something doesn’t appeal to you.

 

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5 Job Interview Secrets that Employers Won’t Tell You

When it comes to giving an interview a lot goes into its preparation. And then many candidates wonder why even after a series of interviews, they are not getting selected for the job. In this article our experts will let out some secrets that recruiters will never tell you.

When an employer schedules an interview with you, they already think that you’re qualified for the job. Your resume or online profile have already told them that you have the skillset, qualification and experience that they are looking for. If they schedule a phone interview, it is done as a pre-screen for these core skills before they meet you in person. So what do you think could go wrong?

  1. You might lose out on the job: Because they need someone with your abilities, and the interview process is already taking up their valuable time. Hiring managers usually call for face-to-face interviews wanting to give you the job. Here your challenge is to not change their minds. Try not to be overly pushy with knowledge and expertise, your job in the interview is to make sure that they see you as the right candidate for the job.
  2. Employers want to like you as a person: since they are already well-versed with your skills, education and experience (courtesy your resume), frankly, they just call for an interview just to know if they are going to like you as a person, and if you will fit in with the team. Be yourself, friendly and in a conversational manner rather than simply repeating rehearsed clichéd answers. Try building a rapport with the manager.
  3. Your looks matter: if you are dressed too casually or unprofessionally, you may not look serious enough for the role. In a professional role, you may not be hired because your dressing sense could look as a red flag. We suggest wearing clothes that are touch more formal than your daily wear. And try arriving early, so that you are calm and confident.
  4. You could look too desperate for the job: employers prefer enthusiasm among candidates but being enthusiastic does not mean being desperate. Being overly needy looks extremely bad and lowers your value as a potential recruit. Also, it is a nice idea to send a thank you note after the interview, but calling multiple times will scream desperation. Check out our guide on how following up could land you the job.
  5. The timing isn’t fair: the timing rules are not the same for the employers and the employees. The employer could take a long time to call you back after the interview, so don’t think that will call on the exact day as they said. But if they ask you for any other information to be given the next day. Send it the next day. Don’t delay any requests. If, however, you are waiting to hear from another potential recruiter or using an offer to renegotiate at your current job, this can be rescinded. Employers are hiring because they have a talent gap and they want to fill it fast.

 

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How following up can land you the job

“Let’s wait and see what happens.”

“I don’t wanna ruin an opportunity.”

“I don’t wanna bother the hiring manager, what will he think?”

These are some of the most common responses we get when our career experts advise candidates to follow up with a potential recruiter about a job they interviewed for. We can all be guilty of having these very same thoughts, but we’ve got news for you: if it’s done the right way, following up with a potential recruiter after an interview, can drastically increase your chances of landing the job.

Here’s why you shouldn’t be afraid of sending a follow up email to the recruiter:

  1. It can give you peace of mind: a recruiter told you that you will hear back after a certain date. You are itching to hear back from them and you’ve heard nothing yet. You start over analyzing the situation, self critiquing, etc. there could be other reasons why you didn’t get a call back, the manager could be out of office, there could be other priorities, or even more interviews. The recruiter could also just simply forget to update you. But once you know the exact situation it may calm your nerves. However, we suggest waiting for at least 4-5 business days before writing to the manager.
  2. It gives you a chance to strut your stuff: sometimes you finish the interview, send a thank you email, then after a few days you get an idea of something that you should have asked during the interview to prove your potential.  If this is the case a follow-up email is the perfect time to demonstrate this. Start your email by asking for an update and then slowly transition into your question or suggestion.
  3. It can move things around: let’s say you are lucky enough to get an offer from another employer but you are more interested in another position you interviewed for. A following up with a nudge to the recruiter would really give the push and move things along. If not that, it will at least give you closure and help you focus on the opportunity at hand.

Remember when writing a follow-up email to:

  • Keep it very precise and concise. Don’t beat around the bush.
  • Include a burst of organization-needed helpfulness

At the end we suggest not to become email nonsense, and bother the hiring manager too much with unnecessary information. It may work in the opposite direction and against your favour. Following up too much can certainly get you labelled as an over-eager candidate. But, if done in the right way, a simple follow-up email to the recruiter could be exactly what seals the deal.

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Busting some Common Myths about BPO Jobs

The BPO sector has been one of the fastest growing industries globally. From its inception, around 20 years ago, this industry has grown to almost a $50 billion industry. Just like any other service sector, BPOs are often not well understood due to the lack of tangible products, this is why BPOS have their fair share of myths and doubts surrounding them.

Whatever may be the reason for the myths and doubts to exist, here are the top myths of BPO jobs in India that Career Marshal would like to bust:

  1. Myth 1: BPO jobs are only about Call centers: According to NASSCOM, the IT/BPM sector is one of the largest employment sectors in India, with over 3.5 million professionals employed at the moment. The BPOs employ 15-20% of specialized professionals such as engineers, scientists, lawyers and even doctors.
  2. Myth 2: BPO jobs are only for college freshers: according to a recent survey, most employers in India prefer employees under the age of 30 years. But they also like hiring experts, more than 70% of all engineers graduating in India are hired by the IT/manufacturing sector.
  3. Myth 3: BPO jobs don’t make good careers: if you don’t have career focus, any sector won’t make a good career for you. The BPO industry however, in the recent years has witnessed a growth boost and requires leaders at all levels.  The BPO industry also invests greatly in the training and development of its recruits to create leaders internally.  They also organize a lot of “Learn while you Earn” programs, along with structured training programs to help fulfil employee career aspirations. For this, BPOs tie up with renowned institutions for specific courses designed especially for their employees.
  4. Myth 4: It’s very easy to get a BPO job: this myth is partially true. After Indian BPOs employ more than 1million people. They often face the challenge of mass hiring, but his is to meet their project requirements. It is “easier to find the job” but not as “easy to get the job”. The hiring process is stringent and quite time-consuming. At the time of recruitment, emphasis is laid on hiring skilled and qualified employees who take on important responsibilities. You could also read our guide on Top 10 BPO interview questions and answers.
  5. Myth 5: Odd working hours are a must in BPO job: it is true that BPOs have a 24×7 working environment but this is not just limited to the BPO industry. If you work in factories, hospitals, hotels, airlines, media and journalism, the armed forces, or the transportation sector like railways, buses or the IT industry, all of these require their employees to work in a 24×7 environment. The BPO industry is therefore no different.

The biggest myth buster according to us is the figures. The BPO sector contributes to around 7-8% to India’s total GDP. Apart from supporting the economy and nation-building, BPOs contribute to individual wealth creation by being one of the most lucrative jobs in present times. An industry that is witnessing tremendous growth, has plenty of opportunities on offer and is also an excellent avenue to start a long-term career. Register with Career Marshal today to start your long term career in the BPO industry.

Relevant Links

BPO Jobs in Delhi      |       BPO Jobs in Gurgaon      |      BPO Jobs in Noida

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How to chart a long term career in BPO

The BPO industry is one of the fastest growing sectors in the economy today. With tremendous growth potential for entry-level employees, the BPO sector quickly flourished.  Employment opportunities for freshers in a developing country like India were very few and far between, the employment demand and supply situation saw a lot of mismatch, and there were a lot of hardship amongst aspirants. When the BPO industry opened its doors, Indian youngsters were greeted with exciting opportunities by way of a wide demand for BPO jobs in India.

But there are always factors like stressful working environment, and odd timings that are a major cause of employee attrition despite high entry-level salaries – often starting from at least Rs 2 lakh per annum or more – the image of BPO jobs is soon becoming a short-term career option has only reinforced this phenomenon. According to a recent study 40-45 employees out of every 100 BPO employees quit every year to join a different industry.

Ironically, it was the projected ‘fun at work’ image that attracted most of the currently working 416,000 BPO employees, which has also become the main culprit in causing high employee attrition.

But all this is now changing. With pressures on billing rates that are positively impacting revenues and with the emergence of other BPO destination countries, high attrition rates are proving to be too costly for recruiters. They are making all possible efforts to provide long-term growth prospects to their employees.

Our career experts at Career Marshal evaluate the entire BPO employment landscape, and guide you on how to break into the field and carve out a career for yourself.

  • First things first, you don’t have to be overly qualified or even highly experienced to enter this industry. In fact this is an excellent place for freshers to start their careers, as mentioned before, a BPO offers attractive salaries and an international working environment.
  • The BPO industry almost always requires you to work in odd or night shifts, you have to be quite fast and highly professional, and also need to display your skill and tact as both are not just easy life skills, they are of utmost importance when it comes to the BPO industry.
  • It helps if you start early on in your career, that way it gives ample amount of time to rise higher up in the hierarchy; it can definitely prove to be the right career for you provided you love taking risks and challenges on the work front. The BPO sector offers excellent job prospects with a fabulous pay package.

Our experts predict that the job market outlook for the BPO sector at the moment is quite healthy with a positive future prediction for at least the coming decade. A wide array of BPO job options await you at Career Marshal with very significant opportunities for future growth. But one needs to be prepared for some inflexible schedules that could hamper your sleep cycles at times though, but at the end of it is all worth it!

Relevant Links

BPO Jobs in Delhi      |       BPO Jobs in Gurgaon      |      BPO Jobs in Noida

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Top 10 BPO Interview Questions and Answers

BPO jobs are one of the most sought after jobs in today’s competitive world. Most freshers opt for these jobs are they offer attractive salaries, and international exposure. But sometimes the recruiters ask tough questions in the interviews. Our experts at Career Marshal are here to guide through the some of the most common BPO interview questions along with their answers, so that you can ace that BPO interview. Here is the ultimate cheat sheet:

  1. What is a BPO and how does it work?

BPO is short for Business Process Outsourcing.  When a company wants its non-core work to be done by an expert which is often at very cheaper costs then they outsource their work to another country, which is termed as Business Process Outsourcing.  This outsourcing is generally made between two countries.

 

  1. Are you comfortable working in night shifts?

Our experts recommend always answering this question as a “yes”, as the majority of the outsourcing work is done according to the country time of the client from where the work gets outsourced, and in most cases it is a night shift.  It also demonstrates your willingness and your interest towards the role in the company and your approach towards the job.

 

  1. What is the difference between the shore and off-shore outsourcing?

When any work or project is allotted outside the country which is not nearby it is called off-shore outsourcing and anything outsourced to a nearby country is called shore outsourcing.

 

  1. What is inbound and outbound call centres?

An inbound call centre only receives calls while an outbound call centre will also make calls. In general, an inbound call centre functions as a company’s service department, while an outbound one handles the service department.

 

  1. What are the different types of BPO’s?

BPOs are usually divided into five categories.

  • Administration
  • Purchase
  • Sales
  • Call Centre
  • Back Office

 

  1. Why do companies Outsource?

The main reason for outsourcing is:

  • Cost effective
  • To focus on core business activities
  • Get good quality work by experts

 

  1. Why do you see BPO as your career?

Answer this as “ BPO has always been a very important career choice for me as it exposes one to a new field, which gives an opportunity to develop and grow one’s personality and communication skills.  The BPO sector is also one of the fastest growing industries.”

 

  1. Where you see BPO in the current market?

In the current scenario, many companies fail to survive in the market, while on the other hand BPOs have achieved a milestone in the economic crisis. They have helped in reducing the unemployment rate considerably in developing economies where even the developed economies have failed.

 

  1. Why do you want to work for our company?

This question is usually put in front of you by the recruiter to analyse your awareness about the companies work and how keen you are with the company projects.  While answering this question, mention the company’s creative business policies, aggressive market stance and the amazing growth of the company. But for this it is important to do your home work before the interview.

 

  1. Will you be comfortable handling customers on the phone?

If you are a fresher you can answer this question by saying that handling customer on the phone will be a challenge but you will definitely be able to handle it and won’t disappoint the recruiter as well as the customer on the phone.

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